Social Security Administration’s Reduction of Field Office Hours

byron david, conway, scThe SSA OIG examined the impact of SSA’s decision to reduce Field Office (FO) hours to the public. For budget reasons, in August 2011, SSA closed FOs 30 minutes earlier each day and in November 2012, it extended the early closure to one hour earlier. In January 2013, FOs also closed every Wednesday at noon. As a result, FOs were open 27 hours compared to the previous 35 hours. SSA staff still works during the hours that the FOs are closed to the public, allowing them to complete work with
reduced overtime costs. The OIG found that the public was sometimes unaware and personally affected by the reduced FO hours, e.g., lost work time, increased transportation costs and time, and increased physical pain in repeated visits. Drawbacks included longer wait times, crowded lobbies, and limited appointment availability. The Social Security Administration’s Reduction in Field Office Operating Hours, No. A-01-14-14039 (Aug. 2014), http://oig.ssa.gov/audits-and-investigations/

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Posted on September 17, 2014, in Uncategorized and tagged , , , , , , . Bookmark the permalink. Leave a comment.

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